Service for your Bespoke Scoreboard

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We make our scoreboards to the highest standards using the best quality components but sooner or later even the most reliable products need a service.

What to do if you require a service or a repair

Contact either your supplier or the factory with details of the problem. You may use email or for the quickest response please phone. We will discuss your problem and ask you a few questions so your contact should be able to describe the problem and be able to operate the scoreboard. Simple problems can be fixed over the phone and spares can be despatched the same day provided we know before 12.00 noon. Our opening hours are 8:00am to 5:00pm Monday to Thursday and 8:00am to 2:30pm on Fridays. We are closed on Saturday and Sunday so we can play cricket but if you send an email on either of these two days we will answer you as soon as we can.

We aim to return most faulty items back to you repaired within one week (usually 2 to 3 days).

If you require a site visit costs are based on the time taken for the repair and the distance our engineer has to travel.

Please Note - New products which we supply have a limited parts and labour warranty for 12 months from the date of invoice to you. Repaired products have a 3 month warranty limited to any repairs which we have carried out. This does not include any on site maintenance, costs of shipping to or from our factory, loss of profits or consequential or any other loss. All claims for repair under the warranty are at our discretion and are on a back to base basis.

For a copy of our terms and conditions of sale (t's and c's) please follow this link.

If you require an extended warranty or a maintenence contract please contact us.


Telephone support is free so please phone Service 0113 252 5582 or Sales 0113 252 4956


 

Control Panel Standard Service
All prices are + carriage and VAT

 
Code Item Description Book a Service Price
SCP Control Pannel Functional test,
Replace faulty buttons and connectors,
Align the wireless transmitter,
Update the software.
This price does not include replacement batteries or aerials,
Any additional work will be charged at cost.
If you require
a service
send an e-mail
or Phone
0113 252 5582
50.00


 

Site Visit Charges to cover labour costs on site
All prices are + VAT

 
Code Item Description Book a Site Visit Price
  Labour on site Per person per hour, or part thereof plus any spare parts or accessories If you require
a site visit
send an e-mail
or Phone
0113 252 5582
50.00
  Overnight accommodation Accommodation per person per night if required 100.00
Our staff are highly qualified to a minimum of electronic degree level and have extensive knowledge of all our products


 

Call out charges to cover mileage and travelling costs for one person
upto 30, 50, 75, 100, 150, 220 and over 220 miles
All prices are + VAT

 
Code Distance Description Book a Site Visit Price
  Upto 30 miles Minimum call out charge If you require
a site visit
send an e-mail
or Phone
0113 252 5582
80.00
  Upto 50 miles Minimum call out charge 120.00
  Upto 75 miles Minimum call out charge 160.00
  Upto 100 miles Minimum call out charge 210.00
  Upto 150 miles Minimum call out charge
270.00
  Upto 220 miles Minimum call out charge
360.00
  Over 220 route miles Minimum call out charge including overnight accommodation 500.00

For spare parts and accessories go to our spares page

To make any transaction easy we accept payment by credit or debit card, PayPal or by BACS.

Previous experience have left us with no option but to have a site visit confirmed beforehand by an authorised person within the cricket club as well as pre authorisation of card/payment details.

Solution Graphics
Phone Service 0113 2525582 OR Sales 0113 2524956


All Bespoke Scoreboards are designed and made in England by M-Jay Electronics Limited